Question 1

Do you offer custom tailoring, bespoke alterations, or made-to-measure couture?

Accepted Answer

No, we do not provide custom tailoring, bespoke alterations, or made-to-measure stitching. All M. Ayub Fashion garments are sold strictly as premium, ready-to-wear designer ethnic wear in standard designer sizes (from 36/S to 46/3XL). Every piece is meticulously crafted with standard built-in chest and shoulder ease to deliver a regal drape and all-day comfort right out of the box. Please consult our Size & Measurement Guide to select your ideal standard size before ordering.

Question 2

How do I choose the correct size for kurtas, nehru jackets, and sherwanis?

Accepted Answer

We advise selecting your size strictly based on your exact body chest circumference in inches. For instance, if your body chest circumference measures 38 inches, select size 38 (Medium). Our ethnic garments are cut with 3 to 4 inches of built-in ease over body measurements to guarantee ease of movement and luxurious drape. Detailed sizing tables and measurement guidelines are available on every product page and in our Size Guide.

Question 3

Can I request sleeve adjustments or length alterations before dispatch?

Accepted Answer

To preserve the original structural tailoring, hand-embroidered borders, and internal canvas construction of our garments, we do not perform alterations prior to dispatch. If you require minor personal adjustments after receiving your order, your trusted local master tailor can easily fine-tune side seams without compromising the garment.

Question 4

How quickly is my order processed and dispatched?

Accepted Answer

All ready-to-wear orders undergo a multi-point quality check at our Kolkata facility and are securely packed in luxury protective garment covers within 24 to 48 hours of payment confirmation (excluding Sundays and national holidays).

Question 5

What are your delivery timelines across India and do you ship internationally?

Accepted Answer

We partner with top-tier express couriers (Blue Dart, Delhivery, DTDC via Shiprocket). Metro cities (Kolkata, Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai) receive deliveries within 3 to 5 business days. Tier 2 and Tier 3 cities receive orders within 5 to 7 business days. International shipping to the USA, UK, UAE, Canada, and Australia typically arrives within 7 to 12 business days via premium global couriers.

Question 6

How do I track my order status in real time?

Accepted Answer

As soon as your shipment is picked up by our courier partner, you will receive an automated dispatch notification via WhatsApp and SMS containing your live Shiprocket AWB tracking link. You can also view real-time tracking anytime from your My Account > Orders portal.

Question 7

Do you offer free shipping on domestic orders?

Accepted Answer

Yes, complimentary insured express delivery is automatically applied at checkout on domestic prepaid orders meeting our store threshold across all serviced pin codes in India.

Question 8

What payment options and gateways do you accept on the website?

Accepted Answer

We support 100% secure, PCI-DSS Level 1 certified checkout powered by Razorpay. You can pay via UPI (Google Pay, PhonePe, Paytm, BHIM), Indian and International Credit & Debit Cards (Visa, Mastercard, RuPay, Amex), Net Banking across 50+ major banks, and EMI options on eligible cards. Cash on Delivery (COD) is also available on select pincodes.

Question 9

Are prices inclusive of GST, and will I receive an official tax invoice?

Accepted Answer

Yes, every price displayed on M. Ayub Fashion is 100% inclusive of all applicable Goods and Services Tax (GST). A legally compliant GST tax invoice detailing HSN codes, tax breakdown, and our registered GSTIN (19DUJPM2271K1Z5) is automatically emailed upon order confirmation and remains permanently downloadable from your order dashboard.

Question 10

Is my online payment information secure on your store?

Accepted Answer

Your payment security is our highest priority. All transactions are protected by bank-grade 256-bit SSL encryption and processed directly through Razorpay's RBI-regulated payment gateway. We never store or have access to your card details, CVVs, or bank passwords.

Question 11

What is your return and size exchange policy?

Accepted Answer

We offer a 2-day (48 hours) hassle-free size exchange window from the date of delivery. If your standard size doesn't fit as expected, you can request an exchange through your customer portal or by reaching out to our concierge. Garments must be unworn, unwashed, unaltered, and returned in their original packaging with all designer security tags intact.

Question 12

What should I do if my package arrives damaged or defective?

Accepted Answer

While all orders undergo strict pre-dispatch audits and are packed in tamper-evident packaging, please inspect your package upon delivery. If the parcel appears damaged or an item has a defect, notify our customer support team within 24 hours of delivery with unboxing photos or video, and we will arrange an immediate complimentary replacement.

Question 13

Can I modify my shipping address or cancel my order after placing it?

Accepted Answer

You can request address modification or order cancellation within 12 hours of placing the order, provided the parcel has not yet been dispatched. Please immediately contact our WhatsApp Concierge at +91 7980829713 or email info@ayubfashion.com with your Order ID.

Question 14

What authentic fabrics and heritage embroidery techniques do you employ?

Accepted Answer

We work exclusively with certified hand-spun mulberry silks, rich micro-velvets, fine organzas, and authentic raw Banarasi brocades. Our garments are adorned with genuine Bengal Zardosi needlework, intricate Resham threadwork, Mukaish highlights, and hand-set semi-precious stones, crafted by master artisans upholding three decades of Kolkata ethnic couture craftsmanship.

Question 15

How should I clean and preserve my luxury ethnic garments?

Accepted Answer

All luxury hand-embroidered silks, velvets, and sherwanis must be Strictly Professional Dry Cleaned Only. Never machine-wash or hand-wash fine Zardosi garments at home. To preserve the brilliance of metallic threads, store garments in the complimentary breathable muslin garment bags provided, avoid direct contact with alcohol-based perfumes or deodorants, and store away from humidity.

Question 16

Can I visit your Kolkata boutique for an in-person trial?

Accepted Answer

We warmly welcome you to experience our ready-to-wear collections in person at our Kolkata boutique located at 4th-Floor, 398, Uttar Panchanna Gram, Kolkata, West Bengal, 700100. Walk-ins are always welcomed Monday through Saturday from 10:30 AM to 8:00 PM IST to view our standard sizes and consult with our stylists.

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